TRADITIONAL TV SUPPORT

Traditional TV Support

Click here for our Traditional TV Services Overview User Guide.

Twin Lakes’ remote guides are available below. To get to know your Set Top Box TV Remote better, choose the guide that depicts your specific remote below.

Twin Lakes URC 4 Entone Remote Guide
Twin Lakes NOVA Entone Remote Guide
Twin Lakes Pulse Remote Guide

Volume Tip: The TV has a Volume Control and the STB (Set Top Box) has Volume Control. If the STB is set low, then the TV volume will have to be set high in order to hear. If the STB is set at 0, then the TV will not have any volume.

Possible Solution(s):

Please try changing the batteries.
If the remote is not turning the tv off, please refer to the quick setup on the back of the remote. Which is:

*Press and hold SETUP until LED light blinks twice
*Press a mode key (TV)
*Press and hold OK key.

Possible Solution(s):

-Hit the STB button located near the top of the remote. This will allow you to perform set top box functions, such as changing the channels and pulling up the guide.

If the remote is not turning the tv off, please refer to the quick setup on the back of the remote. Which is:

*Press and hold SETUP until LED light blinks twice
*Press a mode key (TV)
*Press and hold OK key

Possible Solution(s):

-Ensure that the STB (Set Top Box) has a blue light, if red the STB is not fully powered on. Please press STB button, followed power on your remote until blue light is on. If the TV goes off please manually turn on the TV. This can be done by pressing TV followed by the power button on the remote. Please switch back to the set top box by hitting the stb button. If the blue light is on and you still have no picture, ensure the TV is on the correct input and the cable(s) are plugged in securely to the TV.

Possible Solution(s):

-Press the CC button on the remote until you have filter it to an option that displays the closed captioning, or this can also be filtered to off.

Press the STB button and Volume + to confirm the STB volume is all the way up. Then adjust the TV volume as needed. If this does not resolve the issue, please contact Technical Support at 931-405-3310 or email us at Support.

Possible Solution(s):

-While you have the guide open, press the guide button again. There will be a channel filter under the preview of the picture on the left-hand side of the guide. Continue to press guide until this shows subscribed. This will display the channels you are currently paying for.

TV Video Tutorials

Set Top Box Troubleshooting

Set Top Box & TV Out of Sync

Setting Up TV Inputs

Programming Your TV Remote

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